UNIVERSAL FOUNDATIONS
Everyone starts here, before specialization
A common baseline of onboarding, safety, and professional skills so every team shares the same standards.
Onboarding
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Onboarding
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Vision, Mission & Core Values
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Rules of Conduct
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Understanding Company Policies & Culture
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Professional Development & Personal Growth
Safety & Compliance
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Construction Safety 101
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OSHA 10-Hour Construction Safety & Health
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Ladder Safety
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Tool Safety
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Proper Safety Gear
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Safe Practices
Professional Development Core
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Time Management & Productivity
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Leading with Emotional Intelligence
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Clear & Concise Emails
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Customer Service Fundamentals
LEARNING PATH
Technician
From first tools to advanced system deployment.
Technical Foundations · Level 1
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Technical Terminology
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Cable Types & Terminations
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Technician's Tools
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Design Documents
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Rough-In Phase
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Trim-Out Phase
Service Track · Optional
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Service Tech Basics Series
Intermediate · Level 2
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Networking Basics
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Audio Video Basics
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Rack Building
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TV Mounting Basics
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Remote Support & Troubleshooting
Advanced / Specialist · Level 3
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Lighting Basics
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Automation & Control Basics
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Surveillance System Deployment
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Enterprise Network Deployment
LEARNING PATH
Sales
A repeatable path from prospecting to mastery.
Sales Foundations
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The 6 Steps to Selling
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Creating a Salesperson's Business Rhythm
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Planning for a Home Theater
Mastery / Performance
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Emotional Intelligence for Sales
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Closing the Deal
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Sales Dashboard & Analytics
Sales Playbook Core
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Building Rapport
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Qualifying Questions
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Recommending Solutions
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Power of the Demo
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Overcoming Objections
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Asking for the Sale
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Follow-Up
Advanced Sales
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Recurring Monthly Revenue
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CRM
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Referrals & Testimonials
LEARNING PATH
Project Management
Run projects like a system, start to finish.
LEARNING PATH
Operations & Support
Coordinate, prioritize, and keep work moving.
Operations Foundations
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Roles & Responsibilities
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The Importance of Planning
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Multitasking & Organization
Execution & Coordination
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Giving Clear Work Priorities
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Right Information at the Right Time
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Effective Cross-Team Communication
Operational Excellence
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Managing Priorities
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Problem-Solving
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Strategic Thinking
LEARNING PATH
Leadership
Grow leaders from first team to executive.
Intro Leadership
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Foundations of Effective Leadership
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Leadership Fundamentals
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Team Management
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Conflict Resolution
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Performance Metrics & Reporting
Advanced Leadership
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Advanced Leadership Excellence
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Talent Development
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Financial Acumen
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Innovation & Change Management
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Cross-Functional Collaboration
Culture & Coaching
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Building a Culture of Accountability
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Input–Output Coaching Model
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Performance Management Check-ins